Frequently Asked Questions
Everything you need to know about your Ion8 hydration gear.
Are Ion8 water bottles 100% leak-proof?
Yes, our bottles feature a triple-locking mechanism and a secure seal to ensure they are 100% leak-proof, making them perfect for sports bags and backpacks.
Are Ion8 bottles BPA-free and safe for hot drinks?
All Ion8 bottles are made from carbon-neutral, BPA-free, and non-toxic materials. While our single-wall bottles are best for cold or room temperature drinks, our insulated stainless steel range can hold hot beverages for up to 12 hours.
How should I clean my Ion8 bottle?
Most Ion8 bottles are top-rack dishwasher safe. However, to preserve the finish and longevity of the seals, we recommend hand washing with warm soapy water and a bottle brush.
What is your shipping policy for international orders?
We offer worldwide shipping. Orders are typically processed within 24 hours, and delivery times range from 3 to 7 business days depending on your location.
Can I return my bottle if I change my mind?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return or exchange.
Do you offer replacement lids or seals?
Yes, we are committed to sustainability. We sell replacement lids and seal kits separately so you can extend the life of your bottle instead of replacing the whole unit.